Frequently Asked Questions
Q1. How do I check on the availability and make order for the items that I am interested?
A1. Simply use our easy & friendly order form , we will revert to you on item availability & order confirmation in soonest time.
Q2. How do I know the right size for me?
A2. No worries, all the items will be described clearly with available measurement/sizing chart. If you have any doubt, feel free to contact us.
Q3. Do you have a store/outlet where I can view the items before I make the order?
A3. Sorry, we are currently full-time online-based. All items will be clearly described with actual item photos & specified product information. We will be delighted to keep you informed if we open a retail store/outlet in future.
Q4. Do you accept credit card, money order & cheque for payment?
A4. Currently, we only accept cash payment via cash deposit, ATM transfer or online bank transfer. Payment can also be made via Paypal for International buyer. We are sorry that we do not accept other mode of payment.
Q5. Can I make payment in other currency?
A5. All transcation and payment of order is in Ringgit Malaysia (RM). We are sorry that we do not accept payment in another currency.
Q6. Do you accept Cash-on-Delivery (COD)?
A6. We are unable to offer COD. Items will be packed & delivered to you once payment is cleared.
Q7. Do you offer shipping service other than Poslaju / Local Express Courier?
A7. We ship with Poslaju / Local Express Courier only as the package is tracked and will be delivered to your doorstep in shortest time.
Q8. Do you ship to international/foreign countries?
A8. Yes, we ship to selected international/foreign countries. Please contact us with your order & designated country for shipping rate quote.
Q9. Can I return the item if I am not happy with it?
A9. Generally, all sales are final and we do not accept returns unless the item has been grossly misrepresented. Kindly contact us immediately if there is a problem with the item. The acceptance of return request is subjected to our return policy.
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